Refund Policy
Fair, simple, no surprises.
Last updated: October 2026
01
Overview
TRAVVL HUNT is a digital product of EduLearn Connect, its registered parent company and seller. This Refund Policy explains when and how you can request a refund for a hunt purchase or optional add-on.
02
Eligibility
- You may request a refund for your hunt purchase within 14 days of purchase, subject to Paddle's Buyer Terms and any rights that apply under law.
- You can request a refund through Paddle even if you have opened the hunt.
- Your access to a refunded hunt ends when the refund is approved. Other purchases on your account remain available.
03
Blue Impact add-on
The optional Blue Impact contribution, whether added at checkout, from a hunt you own or on its own from the Impact page, is a contribution and not part of any hunt price. It never unlocks a hunt. Funds are pooled and directed to established Bahamian blue-economy initiatives. Real contributions count toward the total in our Transparency Ledger, without listing individual purchases. Because pooled contributions may be committed before your refund window closes, Blue Impact add-ons are normally non-refundable. This does not limit refunds required by law or Paddle's Buyer Terms. If you were charged in error, contact us promptly.
04
Unfinished hunts
If you purchased and opened a hunt but ran out of time, your purchase stays valid and you can resume. How progress carries depends on how you played:
- As a guest: progress lives in your browser on the device you played on. Clearing browser data, switching browsers, or switching devices will lose it. You can sign up mid-hunt to lock it to your account.
- Signed in: progress is tied to your account and follows you across devices and sessions — same spot, same score, whenever you come back.
Refund requests are handled according to the eligibility period above and Paddle's Buyer Terms. Erasing game history does not cancel a purchase or change refund eligibility. Deleting an account removes hunt access, so contact us about any pending refund request before deleting it.
05
Technical issues
If a technical issue on our end prevents you from accessing or completing a hunt you paid for, contact us within 14 days at info@edulearnconnect.com with details (order reference, device, what happened). We will work with you to fix it or, where appropriate, issue a refund.
06
How refunds are processed
Paddle.com is the Merchant of Record for all orders and handles returns. Approved refunds are returned to the original payment method. When a checkout contains a hunt and Blue Impact contribution, the eligible amount may exclude the contribution unless law or Paddle's Buyer Terms require otherwise. Timing depends on Paddle and your bank.
07
How to request a refund
info@edulearnconnect.com from the address used at purchase and include your order reference and the reason for your request. We aim to respond within 2 business days.
Still have questions? Email info@edulearnconnect.com.