Refund Policy
Fair, simple, no surprises.
Last updated: May 2026
01
Overview
TRAVVL HUNT is a digital product operated by EduLearn Connect. This Refund Policy explains when and how you can request a refund for a hunt purchase or optional add-on.
02
Eligibility
- You may request a full refund within 14 days of purchase if you have not started the hunt.
- A hunt is considered "started" the moment you open the first task after purchase — i.e., the first clue of the paid hunt has been revealed to you. This rule is the same whether you play as a guest or signed in.
- Once a hunt has been started, it is no longer eligible for a refund, since the experience — clues, answers, and route — has already been delivered.
03
Blue Impact add-on
The optional Blue Impact contribution at checkout is a donation — not part of the hunt purchase. Funds are pooled and directed to established Bahamian blue-economy initiatives and logged in our public ledger. Because pooled contributions may be committed to partners before your refund window closes, Blue Impact add-ons are not eligible for refunds. If you were charged in error (duplicate transaction, checkout glitch), email us within 14 days and we will review case-by-case.
04
Unfinished hunts
An unfinished hunt is not the same as a hunt you never started. If you purchased and opened a hunt but ran out of time, your purchase stays valid and you can resume — how progress carries depends on how you played:
- As a guest: progress lives in your browser on the device you played on. Clearing browser data, switching browsers, or switching devices will lose it. You can sign up mid-hunt to lock it to your account.
- Signed in: progress is tied to your account and follows you across devices and sessions — same spot, same score, whenever you come back.
Because the hunt content was already delivered, unfinished or abandoned hunts are not eligible for refunds.
05
Technical issues
If a technical issue on our end prevents you from accessing or completing a hunt you paid for, contact us within 14 days at info@edulearnconnect.com with details (order reference, device, what happened). We will work with you to fix it or, where appropriate, issue a refund.
06
How refunds are processed
Approved refunds are issued back to your original payment method for the full amount you were charged — we do not deduct payment-processing or currency-conversion fees from the refund. Refunds typically land within 5–10 business days, though your bank may take longer to display them.
07
How to request a refund
Email info@edulearnconnect.com from the address used at purchase and include your order reference and the reason for your request. We aim to respond within 2 business days.
Still have questions? Email info@edulearnconnect.com.